Over the last week, I have had my highs and lows when it comes to customer service. I know we all have our off days, but when you are working in a job where you are constantly in contact with other individuals (retail and food especially) you would be expected to have good people skills. Clearly not so much these days.
At the Dunkin’ Donuts close to my job, I went in to order a drink and a bagel with my friend. We were paying together (with my meal plan), which I assumed would be easier, but almost instantly the cashier seemed to have an attitude and walked away without taking my order. She had already swiped my card, so technically I had ‘paid’ for something I didn’t even get to order. She then tried to take the next person’s order without even asking what my own was.
When I spoke up, I was confronted with her mumbling under her breath. Another worker then assisted me and apologized for the confusion. Yes, this isn’t the worst service ever but it can easily turn a decent morning into a shitty one. Bad moods are contagious and when someone is treating you poorly you can’t help but feel annoyed.
If that wasn’t painful enough, I encountered more bad service when I went to pick up my photo order at Walgreens down the street. After much searching, the cashier told me that the online system was telling customers their photos were to be picked up at Walgreens yet it meant the Duane Reade across the street.
Ok, not a far walk so I can’t complain yet. That is until I get into the Duane Reade and am greeted with yet another unfriendly cashier. I understand being a cashier probably isn’t anyone’s favorite job, but if I’m not approaching a cashier with an attitude I don’t expect to receive one.
It took three different people to help me, and it was only once I got home I realized one of my pictures had a thick yellow streak down the middle. I was forced to go back to the Duane Reade the next day where the same original cashier was working, and was greeted with more bad service. I was waiting for the cashier to go to the back room and figure out my order for over ten minutes before I decided the photo didn’t matter enough and left. Safe to say I will not be ordering photos from Walgreens/Duane Reade again.
This may make me sound whiny, but I just expect better service especially when I’m trying to be cordial. I can be the first to admit that sometimes I can go into things with a major attitude, but when I’m being sincere and polite, I don’t appreciate such behavior. The customer IS always right, in my opinion.
Today, I had to make a call about an order I placed online to Lilly Pulitzer. They sent a courtesy e-mail explaining that the product was delayed. I called to see if I could possibly switch mailing addresses since I recently moved and figured the product would have arrived before then. I spoke to one of the most friendly women on the phone who was not only helpful but kind. She was able to both help me and restore some of my faith in today’s customer service. She even ended our conversation by wishing me a great day, no sarcasm noted.
It really is hit or miss with service these days. I wish everyone could be kind, but especially in New York City, I’ve learned that not to be the case.
Lovelies, what are your bad customer service experiences? What do you think of customer service today, whether in NYC or elsewhere?