Spoiler alert: Apple doesn’t have a central Twitter account. But that doesn’t stop a multitude of angry tweeters from complaining to whoever owns the handle “@Apple.” In fact, it’s a pretty good register of the questions and concerns my boyfriend (who has worked in IT for and with Apple for 4 years) encounters on a daily basis. Click through to see the expressive tweets cached by the Apple Twitter that Apple doesn’t own, much less read.
I guess it’s all about sending energy into the universe in this case? Or maybe it’s just considered a safe assumption that Apple would definitely have “@Apple” on lockdown by now. I mean, they’re Apple. Anyway, take a look at more hilariously angry tweets from Apple users, who don’t know no one can hear them scream.
Should Apple have a real Twitter account for people to complain to?
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guest
Should Apple have a real Twitter account for people to complain to?
No. I work in IT and it is much more efficient when all requests go through one channel. Opening up multiple paths for people to request assistance/register complaints lets things slip through the cracks easier than if they all go to one central place for it.
Which is why, when I pass staff in the halls where I work and they ask for advice/opinions/help, I tell them they need to file a repair request online. That way, it doesn’t get forgotten or lost in my mind.
guest
No, Apple shouldn’t have a Twitter account for people to complain to. Genuine customer issues should be directed to customer service or tech support.
sunflower / 366 posts
these are really more stupid than they are hilarious
guest
Eh, I think they should. A lot of big companies have Twitter accounts for support and they’ve helped me before. So, why not Apple, too? A lot of people have minor problems that don’t need to be registered with the “Big bosses” – and some people just need a little bit of expert guidance to help them with things, and if a Twitter account can supply that, then why not?
daisy / 727 posts
I’m surprised people say their customer service is so bad. They are always so helpful in the store when I go in. I NEVER call the customer service line though. I’ll only go into the store. That probably makes a huge difference. I don’t know if I’d make an official Twitter page if I was Apple. That would probably cause some kind of problem, like people thinking Apple showed a lack of concern through Twitter and there would probably be a flood of tweets.
daisy / 603 posts
I think they should have one too.
I’ve had help for other companies services through their twitter pages.
And sometimes, people also use twitter as a way to vent. Honestly, they could be standing in line//driving to Apple as they are tweeting… but it feels good to get it out. —> I do this.