I’m a hair stylist, and this month our salon sales have been a little low. For as talented as we all are, my boss is confused. To us, we offer great customer service, but like anywhere there is room for improvement. He decided that we need employee assessments around every 3 months. I was the first one to go up to his office and get mine. I held my head high.
He then asked me to assess myself. I was exactly where he put me. Our numbers were almost exactly alike. I was a little hurt at this, considering I kind of lowered myself just in case this happened. I’m my own worst critic, and I guess that actually seeing statistics on paper really dampened my tresses. I have a high “new guest” number, but not enought booking back with me. This confuses me just as much as him. Most people rave about how they prayed for me and for this great hair style, but yet they never book back.
Is it the economy? Is my service bad?
So I’m now depending on you guys for feedback. What do you look for in a Stylist? Do you wish to be pampered and treated like a Queen, or do you prefer someone to be more real and down to earth with you?
daisy / 699 posts
Honestly, times are rough. It’s not the time to splurge or get nice treats for yourself. I cut my own bangs the other day because I couldn’t afford the simple $25 it would have cost me to get it cut, styled, and blow-dried. :\ It looks good though, so yay, I saved. Plus, a lot of women tend to not come back at the recommended time for a re-do. So they may come back in a few months.
I prefer to pay a good price and be given attention. When I was 13, I had hair past my ass and the woman was yapping on the phone and confused what I wanted with someone else. She hacked my hair off at my ears, giving me the “Rachel”. I was extremely depressed.
guest
I think a lot of it is economy. I used to go to a stylist that I really liked, and my mom would only spring for her once or twice a year since she was so pricey (which is usually about how often I cut my hair anyways). Now that I pay for my own hair, I have to go a lot cheaper (and thankfully found a cheap stylist that I really LOVE).
guest
I think it’s more the economy than the service in my experience. Now that money is a bit tight, I won’t go for highlights, I might just have her cut and style and skip any coloring processes. Also, I would get my hair cut less often than I would if I had the money.
The things I look for in a stylist: 1. Be well groomed: makeup applied if she normally wears it, dressed in a manner that took a little more effort than just going to work in her PJs, hair styled and well kempt. She needs to look put together. I cannot expect for her to do my hair well if she doesn’t look like she can handle her own look. 2. Cares what I think about my hair and takes my lifestyle and degree of ability of hair styling into consideration with doing consulation. I am a wash and wear kind of girl, and I would hope I have a style that looks good without heat styling and low on products. 3. Has a neat and clean workstation. 4. Doesn’t get distracted while with a client, is attentive and friendly. 5. Recommend products that would work for my hair, and not just pushing the ones the salon sells. I want my hairstylist to be an expert on good hair.
sunflower / 464 posts
To be honest, I want them to be real AND pamper me like a queen. One stylist I go to because she’s SO cheap…and she does a good job, but she talks to other people….like hold conversations w/ them and get disctracted. She’ll go look at her facebook right in the middle of my hair processing w/ only half my head done….she’ll talk on the phone a lot, but I guess you get what you pay for. My hair turns out great, but I’m there an extra half hour EASILY; just because of how unprofessional she is. Another lady I go to, I always have her full attention and she will ASK me throughout the whole thing if it’s how I want, do I want anymore taken off here and she just really really listens and then delivers. However, she charges double what the other lady does. So I kinda bounce back in forth to be able to afford it once in a while. Bottom line: I’m not saying you can’t talk to anyone else at all, but make me your primary focus. Ask me questions if it seems I want to say something, or even if it doesnt’ seem that I want to say something, ….Communication is key. Every salon is different, but the quality of the products (how fast my color fades) is key too. There are a lot of variations…and don’t stress too much because the economy COULD have a lot to do w/ it.
rose / 903 posts
Definitely the economy. I can’t afford to pay $40-50 for a haircut, even if it does look great. In a stylist, I want someone who is talkative and wanting to have a conversation, and someone makes me feel comfortable enough to tell them exactly what I want.
daffodil / 1601 posts
I don’t talk a lot when I get my hair cut. I don’t look for luxury when I get my hair cut. I just want someone that will only trim my hair when I ask for a trim and someone who doesn’t completely *F* my ability to make a braid by putting short layers in when I stressed how much I hate short layers on me. I understand hair is that person’s art, but I really, really, really, really miss being able to braid my hair the way I like to.
guest
I don’t think it’s you. It’s the economy. Money is just a big issue right now and it does suck for businesses as well as customers. I always go to this local hair salon and they’re not good… but they’re cheap and in my price range. Sacrifice my lovely hair for cheap price
guest
I have gone to three different places since I started college. I went to Aveda Exchange for haircuts, got my hair colored at the Institute, and then had a spontaneous appt at a local salon. It wasn’t until this year that I found a guy at the Exchange who cut at the price range/skill level I wanted and made the effort (here’s what made the difference) to give me his card. After I got his card I could remember his name (the first girl I saw in college was great, but I forgot her name) and I go to him every time. He’s very attentive and after I showed him a picture for my perm, he checked his interpretation against two more pictures before proceeding with the perm. We chat a little, but he doesn’t know my life story since I met him about a year ago, maybe less. I think I don’t really “look for” anything…I would suggest offering something that the customer didn’t even know he or she wanted. You’re the expert.
guest
I just want someone that can cut my hair so it looks better afterward! A lot of times I go to a stylist and I call them “sleepers”…they cut and style your hair and it looks AMAZING with whatever magic they worked. You go home, shampoo it, and suddenly it’s the haircut from hell that you can’t do anything with! I don’t care much about being pampered or even the personality of the hairstylist as long as I can get it to work at home…
guest
it;s probably the economy. not only that, but i think a lot of people are learning how to do their own hair. there are tutorials all over youtube. plus the popularity of flat irons make straightening hair so much easier. but i myself only go to a salon on special occasions like weddings, formal parties or stage performances. some of your clients might be tourists. maybe your prices are too high? I know expense is the biggest reason i dont go to salons; other than the fact that the stylists fry my hair…but dont worry, it’s probably the economy, not you.
o yeah, and as for conversation, small talk is okay but dont force it. i dont really like small talk anyway but just enough to be polite and make the customer comfortable is good.
also, i judge my stylist by their hair. if their hair looks a mess, i dont trust them.
tulip / 20 posts
I love the stylist I go to. His name is Chad and he’s just super fun and has a great personality (probably helps that he’s a comedian as well :] ). He’s done famous people’s hair and stuff but he doesn’t brag about it like he’s better than everyone like some stylists do. He makes suggestions as to what he thinks would look good but he is really amazing at pulling off what people actually said they wanted. And the best thing of all, he knows what the hell a CHOPPY hair cut is! Every other stylists I’ve gone to, other than him, gives me evenly cut layers when I ask for a choppy cut. It’s so annoying. Oh, and he charges about $25. Yea, you get more than what you paid for
Chads Hair Store, awesome:)
guest
I just want someone who is friendly and LISTEN to what I want to be done with my hair. Some cut it too short or do a whole another hairstyle that what I thought of in my head. I love your hair in your picture btw
guest
Economy.
I want a someone who doesn’t talk much, but makes me feel comfortable and constantly checks that I like what she’s doing.
Every stylist I go to insists on layers when I ask for something else and then proceeds to cut my hair without asking for any opinions throughout the whole cut. I always end up getting layers anyway. So when I get home, I just cut it myself.
Still looking for my perfect stylist. :3
hydrangea / 88 posts
I used to go to this lady because she’s been straightening my hair for years but she gets distracted and since I went to highschool with her son, she sometimes neglects the service part for me and keeps me waiting a little too often. And by the time she’s done, I wash my hair the next day and ALWAYS notice that one side of my head is SHORTER than the other and have to touch it up with my mom. Why would I go and do that again and again?!
Then another lady I went to was SOOOO cheap and so close to where I lived… the lady who had that salon before her was great at her job and cheap and her helper stayed behind to help the new lady, so my mom and I trusted the familiar helper than the skill of the new lady. She ignored ALL our requests to NOT layer and not cut too much off. She cut a lot off and before we knew, it was too late to have it any other way. WE DONT GO BACK.
I don’t want to be pampered but I do want to get my hair done by someone who isn’t going to charge me more than 25 dollars for a trim. I don’t get it dyed or colored when I get it trimmed so for me to pay for more than 25 with tip and taxes. So this new lady that I’ve found out of total desperation and whim, is where we go now… she doesn’t talk too much, I just sit there and get it done, with tip, it’s 25 on the dot. Nowadays, I have issues getting an appt because by the time I finish work, she’s also going home. -_-; So yeah, good listening skills, efficient acknowledgements to my requests and within the affordable range without cheapening my hair or overpaying… are the combination that I look for when I pick a hair stylist/salon
guest
I love a certain stylist but I am always intimidated to go back. I don’t know why. I like stylists that will talk to me and be friendly. Unfortunately the three I have dealt with recently are just…..not friendly. The girl that did my hair today was super distracted and talking to someone else in the salon. I would rather sit in silence than have someone distracted.
guest
I think it may just be the economy… That’s why I haven’t gotten a haircut in almost five months (I know, I know). Almost five months ago I got the best haircut experience I have ever gotten in my life, but it was $56, tip not yet included. However, it was well worth it. The main guy is also the owner, and he thoroughly checked my hair, making sure every layer was as it should be, and that there were no stray ends that were too long… I brought my sister and a friend along, and they said the way he worked on my hair was like an artist working on a masterpiece! He was never distracted, and he didn’t talk too much (except for: how I want my hair, my plans for the day, my job, etc. not much, just a light and friendly conversation – which is just what i like… i hate it when stylists prod at me for details about my life, or talk on and on for forever about their’s), he just focused on my hair.
guest
The things I look for in a stylist: 1.
Be well groomed: makeup applied if she normally wears it, dressed in a
manner that took a little more effort than just going to work in her
PJs, hair styled and well kempt. She needs to look put together. I
cannot expect for her to do my hair well if she doesn’t look like she
can handle her own look. 2. Cares what I think about my hair and takes
my lifestyle and degree of ability of hair styling into consideration
with doing consultation. I am a wash and wear kind of girl, and I would
hope I have a style that looks good without heat styling and low on
products. 3. Has a neat and clean workstation. 4. Doesn’t get
distracted while with a client, is attentive and friendly. 5. Recommend
products that would work for my hair, and not just pushing the ones the
salon sells. I want my hairstylist to be an expert on good hair.
@babybug329@xanga - Exactly, this is what I look for in a hair stylist too.
sunflower / 321 posts
Awesome! Thank you all for your feedback!
peony / 2 posts
@andilynn77@xanga - OKAY SO YOU HAVE A CHEAPER HAIRSTYLISTS YOU GO TO BUT SHE TALKS AND IS ON HER PHONE IN MY SALON WHERE CHEAP TOO AND WE DO NOT TALK OR TEXT ON THE FLOOR YOU NEED TO TALK TO A MANGER ABOUT IT BECAUSE IT MAKES THEIR SALON LOOK BAD YOU SHOULD TRY HAIR CUTTERY THEY ARE CUSTOMER FOCUSED AND THEIR PRICES ARE CHEAP THEY DO AN AMAZING JOB TRY THEM OUT
peony / 2 posts
@bAbiiExxPiNay@xanga - IF YOUR STILL LOOKING FOR stylist you should really try hair cuttery tell them what your looking for bring pictures in show them what you want they have excellent customer service their prices are cheap and they take alot of classes all the time because they want their stylist to be educated