I’m a hair stylist, and this month our salon sales have been a little low. For as talented as we all are, my boss is confused. To us, we offer great customer service, but like anywhere there is room for improvement. He decided that we need employee assessments around every 3 months. I was the first one to go up to his office and get mine. I held my head high.
He then asked me to assess myself. I was exactly where he put me. Our numbers were almost exactly alike. I was a little hurt at this, considering I kind of lowered myself just in case this happened. I’m my own worst critic, and I guess that actually seeing statistics on paper really dampened my tresses. I have a high “new guest” number, but not enought booking back with me. This confuses me just as much as him. Most people rave about how they prayed for me and for this great hair style, but yet they never book back.
Is it the economy? Is my service bad?
So I’m now depending on you guys for feedback. What do you look for in a Stylist? Do you wish to be pampered and treated like a Queen, or do you prefer someone to be more real and down to earth with you?